“[Organisations have] got good at social media rather than service design. They’ve invested in conversations, not services, so now they spend their whole time having conversations about how shit their services are.” Very good.
Noh-Joon Choo’s answer to If Warren Buffett had to start today, could he still reach his current level of wealth? - Quora
Nice clear explanation of how Berkshire Hathaway uses their insurance companies’ funds to increase their overall rate of return.