You must have taken this not long after I left with my iPhone. The queue was quicker than expected - they said probably around two hours ish, although it has been known to take 3. I think I got to the front (starting from downstairs) in not much more than an hour, then had a frustrating wait for at least another 20 mins or so. But it’s reasonably pleasant and I imagine the staff are nicer than in your average mobile phone shop.
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