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2011-01-08 (Saturday)



  1. The Web Is a Customer Service Medium (

    “The web is not, despite the desires of so many, a publishing medium. The web is a customer service medium. ‘Intense moderation’ in a customer service medium is what ‘editing’ was for publishing. … Turn your readers into members. Not visitors, not subscribers; you want members.”


  • philgyford’s avatar

    The new Twitter Mac app doesn't show which tweets/people are private. Not good. You should be able to tell what's public or not.

  • philgyford’s avatar

    Accidentally bought a little box of @paul_a_young chocolates while my wife is away for the weekend. Oops, careless. I'll do what I can.