Due to an ironic but entirely unrelated email problem of my own I hadn’t been getting notifications of comments posted on this site. So I’ve only just noticed the 26 comments on my post about BT Yahoo!’s dumb email security and the Register’s coverage which quotes it. But it gets better…
I went back to look at BT’s service status page, which now acknowledges the whole affair as a “security upgrade” and says that if you’re getting the 553 error you should visit a BT Yahoo! Mail Help page.
How helpful. Except if I click that link I’m asked to log in to BT Yahoo!
However, I’m a user of other Yahoo! products (that is the point of these branding “synergies” isn’t it, to make me use more of your products?). And what’s even less helpful is that because I have a normal Yahoo! account, the page has saved my Yahoo! login and pre-entered it in the space where I should type my BT email address.
If I type in the password for the Yahoo! account the page is suggesting I use, then the page reloads again. Not even an error message. And my Yahoo! account name is still displayed in the ‘email’ field.
Thankfully, if you log out of that account, then log in with your BT Internet email address you do get taken to the page with nearly-accurate instructions. Except it still doesn’t tell you how to get to the page it’s giving you instructions for. Doh!