I don’t remember much else from the campaign to privatise BT, other than that advertising catchline. [Update: But as Lee points out below, I even got that wrong. Doh.] But I’m sure one of the benefits of the whole sell-off — aside from making everyone rich, RICH! — was improved efficiency, modernisation, all that kind of thing. So why is it that, however many years on, five years into the future of the 21st century, that when our phone line goes mysteriously dead it’s going to take BT a week, seven entire dial-tone-free days to do anything about it?
This isn’t the future I was promised. Never mind the lack of jet-packs and cures for diseases, what about the future in which corporations respect their customers? No, BT aren’t going to make any quick cash from fixing our phone line now, rather than sometime next week, but haven’t Margaret and John and Tony promised us a world in which individuals matter, where conusmer is king? I’m an individual, I’m a consumer, and yet you have to wonder who’s the king if I’m sitting here nodding, saying, “oh, well, if it can’t be done any quicker, that’s that,” when a service I’m paying for stops working, while the company responsible is raking in £2 billion profit a year.